Ms. PJ Antil

7406 NE Meadows Dr 

Vancouver, WA 98662 

Cell (503)720-9205   Email:  paulajantil@gmail.com

 

Summary

 

A detail-oriented professional with over twelve years of varied telecommunications and customer support experience. Strong problem-solving and organizational abilities, with excellent communication skills. Twenty five years of computer experience with proficiency in MS Office applications.

 

Employment History

 

3/2008 – 5/2015INTEGRA TELECOM – Portland, OR.

Provisioning Specialist II (Technician)

·  Processing switched & dedicated toll free orders: new installs, changes, disconnects and port out requests.

·  Client assistance service and support duties interfacing with technicians and clients

·  Building, changing and disconnecting toll free services in DMS and Pulse switches.

·  Working trouble tickets for toll free services and switched LD.

·  Monitoring and tracking orders from start to completion, assuring that all services are activated in a timely manner and that everything is working satisfactorily

·  Compiled and created several training manuals for use in the department

 

6/2006 -9/2007   NEW EDGE NETWORKS - Vancouver, WA

Provisioning Analyst/ Test Technician

·  Provisioned new orders, moves, upgrades and disconnects for high speed internet services, ADSL, SDSL, IDSL

·  Customer service and support duties interfacing with technicians and clients

·  Tested new services with outside LEC technicians for continuity

·  Created and compiled all documentation regarding processes and procedures

 

1/2004 -6/2006   FRIEDMAN CORPORATION - Vancouver, WA (Dual roles)

Customer Support Technician/ Administrative Assistant

·  Provided technical support for software installation, assisted customers in resolution of any problems and created the first C.S. & Admin training manual

·  Performed all accounting/receivables, billing, maintained customer files and performed all new order entry

·  Ordered all office supplies, maintained inventory control, and was responsible for all shipping/receiving, booked travel arrangements and appointments

 

1/2001 -6/2002   CLARK COLLEGE –Vancouver, WA.

·  Full time student Medical technology

 

3/2000 – 11/2000   NEW EDGE NETWORKS – Vancouver, WA

Provisioning Analyst

·  Provisioned new orders for high speed internet services, DSO and  DS1

·  Created and compiled all documentation regarding processes and procedures
 

P. Antil – resume P. 2

 

5/1996 -3/2000   GST TELECOM INC - Vancouver, WA (Various positions)

Escalation Coordinator 6/99-3/00

·  Worked with sales team, provisioners and customers regarding their service orders that were delayed and expedited to assure completion.

·              Technical writing and graphic design of the department’s training manual.
Service Activation Technician 1/99-6/99

·  Worked with customers, LEC and in-house technicians, to test new installations of services for continuity and remotely activated

Provisioner/Circuit Designer 1/98 - 1/99

·  Designed and provisioned frame relay services, DSO and DS1 using Visio and other order entry telecom software

·  Worked with sales reps and technicians to assure service was ordered correctly and that all was ready for activation

·              Technical writing and graphic design the departments' training manual which resulted in
              a 30% increase of accurate ordering
Pricing Specialist  1/97 - 1/98

·  Processed pricing requests from sales representatives for all services

·              Created a new system for quoting products to salespersons, which was implemented and
              resulted in a decrease of quote errors by approximately 25%
Inside Sales Representative  5/96 - 1/97

·  Telemarketing and sales of voice, data and phone card services.

 

Education

 

Clark College - Vancouver, WA.   Medical Business Technology  - graduate 6/02

St. Bernard High School - Fitchburg, MA.  Graduate 6/70 

 

Software Applications

 

MS Office Applications, Accounting software; Quicken, Peachtree

Telecom software; ARMS, Cemr, Hekimian, IMA, Members, Reflections X, Remedy, SAD, TBS, Visio, Wave, Wisor, OEP, Wise, Verizon Portfolio, Sprint DTM, AT&T, Global Crossing, SMS800, DMS, Pulse, ICC.

 

Awards

 

Nominated five times in 2015 for Service Star award for excellence – Integra Telecom

 

 

 

“Thinking Out of the Box” awarded by GST Telecom for innovative processes.

“Outstanding Sales Achievement” awarded by PDS Technical Services for meeting all sales goals